Lynda Chinenyenwa Benson

Business Process Automation Specialist

Owerri, NG.

About

Results-driven Business Process Automation Specialist with 2+ years of experience in delivering high-impact automation solutions, significantly boosting operational efficiency by up to 60%. Expert in Make.com, Zapier, Airtable, and Monday.com, I excel at translating complex technical requirements into streamlined workflows and fostering cross-functional collaboration. My focus is on leveraging technology to drive measurable improvements in business processes and productivity.

Work

Upwork & Independent Clients

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Project Coordinator/CRM Automation Specialist

Remote, Imo State, Nigeria

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Summary

Led end-to-end business process automation and CRM optimization projects for diverse clients, enhancing operational efficiency and data management while achieving a 100% job success score.

Highlights

Successfully delivered over 15 automation projects for diverse businesses using Make.com and Zapier, consistently achieving a 100% job success score and exceeding client expectations.

Engineered and implemented a new hire onboarding system on Monday.com, automating critical tasks to reduce manual effort by 50% and significantly improve process efficiency.

Streamlined data management by migrating CRM data using Airtable and Monday.com integrations, improving data organization by 40% and eliminating manual data entry errors.

Developed comprehensive automated reporting solutions that integrated Google Workspace, Slack, and project management tools, providing real-time insights and enhancing decision-making.

Collaborated closely with small to medium businesses to identify workflow inefficiencies, designing and deploying custom automation solutions that optimized operations and fostered long-term client relationships.

Education

Federal Polytechnic Owerri

Owerri, Imo State, Nigeria
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Bachelor of Science Statistics Grade:

Certificates

Make.com Basic and Foundation

Make.com

Airtable Admin

Airtable

Zapier Certified

Zapier

Skills

Workflow Automation

Airtable, Make.com, Zapier, Monday.com.

CRM/Project Management

Airtable, Monday.com, Asana, Notion, Trello Agile, Scrum, Kanban.

Productivity Tools

Notion, Google Workspace, Microsoft Office 365, Slack, Zoom, Microsoft Teams.

Process Optimization & Streamlining

Workflow Analysis, Process Mapping, Performance Monitoring.

Communication & Collaboration

Cross-functional Teamwork, Stakeholder Management, Documentation.

Projects

New Hire Onboarding Automation

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Summary

Designed and implemented an end-to-end automated onboarding workflow for an agency that struggled with inconsistent manual processes taking 5+ days per new hire, building the solution on Monday.com.

Email-to-Slack Routing Automation

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Summary

Created an automated email filtering and routing system for a budget-conscious business owner who manually sorted incoming emails and notified team members across different Slack channels, built using Make.com.

Airtable Data Processing Automation

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Summary

Automated name separation and created a dynamic messaging system in Airtable for a large dataset with unseparated full names, which previously required manual splitting and status-based messaging.

Real Estate Lead Management System

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Summary

Built an automated lead extraction and CRM integration system for a real estate client overwhelmed with 15+ hours weekly manual lead entry from scattered email sources, utilizing Zapier and Airtable.